Data Center Consulting
Facility
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Information Technology
Data Center Design & Engineering
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Facility
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Information Technology
Data Center Project Management
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Facility
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Information Technology
Data Center Construction
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Design / Build Construction
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Bid & Specification Construction
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General Contracting
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Construction Management
Data Center Monitoring & Control
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Network Operations Center (NOC)
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server (KVM) & serial Device Access Systems
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security Access & Control
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Support Infrastructure Monitoring
Data Center Operations & Maintenance
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Data Center Maintenance (DCMMS)
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Support Infrastructure Equipment Service
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Support Infrastructure Operations Review
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Technical Support
Data Center Operations & Maintenance
All data center designs are judged by their ability to provide continuous operations for the network services they support. When construction of the data center is complete, Packets offers a preventive maintenance service agreement to ensure reliable operation of the critical systems installed. Since we designed and built your facility, we have a thorough understanding of these systems. Therefore, our management and field technicians are in the best position to provide superior service and data center operations support.A comprehensive service plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective service for the data center. Packets will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.
A Packets Service Coordinator will be responsible for:
- Develop an annual preventive maintenance schedule
- Coordination and tracking of all service visits
- Physical site inspecting
- Review of invoices for additional services
- Review of all service reports
- Resolution of service issues
Included in the service plan (as applicable):
- Data center cleaning
- Air conditioning equipment
- Rack-based air handling equipment
- Building HVAC
- UPS & batteries
- Static switching equipment
- Free standing & rack-based power distribution equipment
- Power & data cable physical inspection
- Infrared power connection scanning
- Generator and automatic transfer switch equipment
- Fire suppression & detection equipment
- Sprinkler systems
Support Infrastructure Equipment Service
UPS & Battery Services
When construction of the data center is complete, Packets offers a UPS maintenance service agreement to ensure reliable operation of the critical systems installed. Our management and field technicians are the best in the industry and are dedicated to providing superior customer service.A comprehensive UPS maintenance plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective services. Packets will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.
A Packets Service Coordinator will be responsible for:
- Develop an annual preventive maintenance schedule
- Coordination and tracking of all service visits
- Physical site inspecting
- Review of invoices for additional services
- Review of all service reports
- Resolution of service issues
Included in the service plan (as applicable):
- UPS & Batteries
- Battery replacement
- Power & data cable physical inspection
- Infrared power connection scanning
CRAC Services
When construction of the data center is complete, Packets offers a CRAC maintenance service agreement to ensure reliable operation of the critical systems installed. Our management and field technicians are the best in the industry and are dedicated to providing superior customer service.A comprehensive CRAC maintenance plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective services. Packets will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.
A Packets Service Coordinator will be responsible for:
- Develop an annual preventive maintenance schedule
- Coordination and tracking of all service visits
- Physical site inspecting
- Review of invoices for additional services
- Review of all service reports
- Resolution of service issues
Included in the service plan (as applicable):
- Computer room air conditioner(s) (CRAC)
- Chillers, heat exchangers, dry coolers, remote condensers, cooling towers and cooling distribution piping.